Return and Refund Policy:

We take customer satisfaction very seriously. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72hrs of receipt by writing to accounts@elixinol.co.uk or call 07402 660626. You will need to provide detailed information (including images) for any product damaged during shipping within that timeframe. If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date if the product is unopened. Please submit this request by writing to accounts@elixinol.co.uk or call 07402 660626 to speak to Customer Service.

Order Processing, Delivery Method, and Timing:

After an order has been received in our system, a processing time of 2 to 5 business days is required to review the order. Shipments are sent via courier. Shipping times is dependent on location from our main warehouse and fulfillment center. Typical shipping times may vary from 2 to 4 business days (Monday to Friday) after processing times, this does not include any potential for inclement weather, holidays, or back orders. If a back order takes place, we will do our best to notify you of the back order and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Please check your Spam inbox if you do not receive this tracking information or you may write to accounts@elixinol.co.uk or call 07402 660626.

Our product will be sent via courier or private delivery company.