Delivery and Returns

Delivery & Returns

See below for information about your delivery & return options:

See below for information about your delivery & return options:

Next Day Delivery

  • £6.49 (Free when you spend £20 or more).
  • Delivery Monday to Saturday (excluding UK bank holidays).
  • Same day dispatch when you order before 2pm. Orders placed after this time will be dispatched the following working day. Subsequently, your order will be delivered the next consecutive working day.

Royal Mail International Tracked & Signed

  • Cost of delivery will be calculated at checkout once postcode is entered.
  • Expected delivery 7-10 working days.
  • Please note Royal Mail will hand this parcel over to your local parcel delivery service when it reaches your chosen country. This can result in delays.
  • Due to the current climate, some deliveries are experiencing long delays. We thank you for your patience during this time.

Undelivered Parcels

  • Due to leaving the EU, some countries outside of the UK are no longer accepting our deliveries. We apologise for the inconvenience and we are working on resolving these issues as soon as possible.
  • We do not take any responsibility or liability for any orders stopped, held, or seized by customs. It is the customer’s responsibility to check with their local customs on the CBD rules and regulations before they place their order.
  • Unfortunately, due to circumstances beyond our control, several carriers are currently unable to successfully deliver goods to other countries from the UK. Thus, we have taken the difficult decision, at this time, to freeze any new orders shipped to countries such as The Republic of Ireland.

If you still wish to continue with returning your item(s), there are a few important things to keep in mind.

  • You have 14 calendar days to return an item(s) from the date you received it.
  • Only item(s) that have been purchased directly from us can be returned.
  • Please ensure that the item(s) you are returning are repacked with all the elements they were received with.
  • Item(s) will not be refunded if they are opened, unless faulty.

To return your item(s) back to us, call our team on +44 (0)203 965 2420 or email customerservice@britishcannabis.org.

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